Giving Commitment: Employee Support Programs and The Prosocial Sensemaking Process
نویسندگان
چکیده
منابع مشابه
Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support.
The social exchange view of commitment (R. Eisenberger, R. Huntington, S. Hutchison, & D. Sowa, 1986) suggests that employees' perceptions of the organization's commitment to them (perceived organizational support, or POS) creates feelings of obligation to the employer, which enhances employees' work behavior. The authors addressed the question of whether POS or the more traditional commitment ...
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The authors examined the relationships between perceived organizational support, organizational commitment, commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = ...
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ژورنال
عنوان ژورنال: Academy of Management Journal
سال: 2008
ISSN: 0001-4273,1948-0989
DOI: 10.5465/amj.2008.34789652